• 4 Stages Of Customer Interaction -Guerrilla Marketing Whiteboard Scribe Video -Coach Maurice W Evans

    Business Coach Maurice W. Evans explains the 4 Stages of Customer Interaction with this Whiteboard/Scribe-style Video. The Four Stages are: 1. Stranger 2. Looker 3. Buyer 4. Promoter Maurice W. Evans Author, Speaker, Coach, Trainer Viral Marketing Expert Certified Guerrilla Marketing Trainer (Jay Conrad Levinson) Certified Leadership Trainer (John C. Maxwell) http://www.iGROWyourBiz.com Toll Free: 1-800-691-2WIN Whiteboard Scribe Video Created by: http://www.GuaranteedViral.com

    published: 20 Dec 2012
  • Meaningful Customer Interactions Lead to Better Customer Experiences

    SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.

    published: 06 Jan 2015
  • CUSTOMER INTERACTION SERVICE

    Capgemini launches Customer Interaction Service, a solution of quantitative assessment and benchmark of omnichannel Customer Service performance based on your customers’ omnichannel interactions data Une solution pour diagnostiquer et benchmarker la performance de votre service client sur la base de vos données d’interactions omnicanales

    published: 04 Nov 2016
  • Customer Service Skills Series #2 Interacting With Customers

    http://successcoach.chery-schmidt.ws/introducing-our-wealth-builders-team/ Are You Born With Customer Service Skills? Series #2 All Interactions With Our Customers Is Customer Service Anything you do.... It is your ability to provide customer service the way they want and expect it. So Treat everyone with the respect and individuality, make them feel welcome and important. Treat your customers right and they will come back, make it memorable, make them comfortable. Some Idea's: Always greet them with a Smile, making yourself presentable/ well groomed, make eye contact when speaking with a customer. (This projects confidence) Have a Great Attitude, don't be Grumpy. Be a Great listener and show interest in what they are saying, to be knowledgeable about what is going on with your busines...

    published: 22 Mar 2012
  • Selling Skills and customer interaction

    published: 31 Jan 2015
  • What is Customer Interaction Management Software?

    Companies that sell to other businesses interact with customers using a variety of channels and applications, and require an employee’s involvement at each point of contact. But when these interactions are constantly taking place on non-integrated applications, valuable customer data will inevitably be lost or scattered and is not able to be leveraged by their personnel. Solutions like CRM and E-Commerce are designed to help optimize interactions, but are designed to be stand-alone products used by one specific audience (CRM by employees; E-Commerce by customers). Further, the lack of integration between these applications and ERP systems creates even more avenues for interaction data to be scattered or lost. Customer Interaction Management (CIM) Software is a single, connected platform ...

    published: 02 May 2017
  • #LoveCustomer: Accenture Digital Customer Interaction Services

    Accenture Digital Customer Interaction Services help communications companies radically improve sales conversion rates and reduce costs while establishing hyper-relevant and personalized customer relationships.

    published: 11 Aug 2015
  • A Film on Customer Interaction Analytics

    A short video on the basic of Customer Interaction and the solutions provided across through the customer journey.

    published: 29 Sep 2014
  • Digital Customer Experience with Odigo and Pega

    Capgemini’s Customer Interaction Efficiency (CIE) unifies your front and back-office operations under one 360°, customer-centric omni-channel platform for better customer and agent experiences. CIE delivers operational efficiency to your customer service and marketing to win, serve and retain customers across every channel and device.

    published: 25 Nov 2014
  • Customer Interaction Management at Work in the Retail Space

    Marketers strive for a consistent customer experience, best achieved through data-driven marketing. By developing a single view of the customer and analyzing data from their interactions, you can operationalize insights to drive sales and reduce costs. Customer Interaction Manager enables data-driven marketing -- allowing you to reach your customer in real-time with the right message, via the right channel, for the optimal customer experience. For more information: http://www.aprimo.com/Solutions/Multi_Channel_Campaign_Management/

    published: 29 Aug 2013
  • Customer Interaction Manager - Powering the user experience

    Predictive Modeling, Transactional Email, and Integrated inbound and outbound lead management in a single UI all come together to power a better user eperience through TeradataApps' Customer Interaction Manager - the hub for lead management

    published: 23 Oct 2013
  • Improving Customer Engagement with Every Customer Interaction

    How to improve customer engagement with every customer interaction and ensuring that every interaction always compliments and never contradicts previous interactions. Gain insights into what customer interactions lead to the most desirable business outcomes for you organisation.

    published: 07 Mar 2016
  • Customer Interaction Service (CIS)

    https://www.capgemini.com/business-services Data-based assessment and benchmark of Omni-channel Customer Service performance

    published: 06 Jan 2017
  • Iconic Group Customer Interaction

    Iconic Group ofrece como parte de sus servicios, un sistema multicanal de gestión de contactos que le permitirá crear y mantener una visión clara del perfil e historial de cada cliente, registrando automáticamente todos los contactos independientemente del canal que se utilice o del tiempo transcurrido entre cada interacción. Mayor información solicítela a contacto@iconicgroup.com.mx.

    published: 23 Jan 2016
  • Awesome Reality - The future of customer interaction

    Lear more at http://www.fighissimo.com/reality Would you like to substantially increase your customer's interaction? Say hello to "Awesome Reality". From sports training to shopping, Awesome Reality transports your customer into the ideal consumption of your products. Using affordable bi-focal infrared cameras we precisely track and interpret human actions, to place your products on and around your customer! Developed in cooperation with ETH, the Swiss Federal Institute of Technology, "Awesome Reality" operates on computer vision technology to replace user environments, allow for interaction between the user and surrounding items, and track and train user actions. Learn more at fighissmo.com/reality and contact us today to set up your business tailored awesome reality.

    published: 10 Jan 2012
  • Smarter Marketing: Making Customer Interaction Easy

    At the IBM CMO CIO Leadership Exchange in New York, Seth Farbman, Global CMO of The Gap, Inc., discussed how today's technology is making it easy and seamless for customers to interact with their favorite brands. To learn more about Smarter Marketing, visit http://www.ibm.com/smartermarketing

    published: 24 Jul 2012
4 Stages Of Customer Interaction -Guerrilla Marketing Whiteboard Scribe Video -Coach Maurice W Evans

4 Stages Of Customer Interaction -Guerrilla Marketing Whiteboard Scribe Video -Coach Maurice W Evans

  • Order:
  • Duration: 19:25
  • Updated: 20 Dec 2012
  • views: 3203
videos
Business Coach Maurice W. Evans explains the 4 Stages of Customer Interaction with this Whiteboard/Scribe-style Video. The Four Stages are: 1. Stranger 2. Looker 3. Buyer 4. Promoter Maurice W. Evans Author, Speaker, Coach, Trainer Viral Marketing Expert Certified Guerrilla Marketing Trainer (Jay Conrad Levinson) Certified Leadership Trainer (John C. Maxwell) http://www.iGROWyourBiz.com Toll Free: 1-800-691-2WIN Whiteboard Scribe Video Created by: http://www.GuaranteedViral.com
https://wn.com/4_Stages_Of_Customer_Interaction_Guerrilla_Marketing_Whiteboard_Scribe_Video_Coach_Maurice_W_Evans
Meaningful Customer Interactions Lead to Better Customer Experiences

Meaningful Customer Interactions Lead to Better Customer Experiences

  • Order:
  • Duration: 2:25
  • Updated: 06 Jan 2015
  • views: 1140
videos
SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.
https://wn.com/Meaningful_Customer_Interactions_Lead_To_Better_Customer_Experiences
CUSTOMER INTERACTION SERVICE

CUSTOMER INTERACTION SERVICE

  • Order:
  • Duration: 2:27
  • Updated: 04 Nov 2016
  • views: 335
videos
Capgemini launches Customer Interaction Service, a solution of quantitative assessment and benchmark of omnichannel Customer Service performance based on your customers’ omnichannel interactions data Une solution pour diagnostiquer et benchmarker la performance de votre service client sur la base de vos données d’interactions omnicanales
https://wn.com/Customer_Interaction_Service
Customer Service Skills Series #2 Interacting With Customers

Customer Service Skills Series #2 Interacting With Customers

  • Order:
  • Duration: 4:20
  • Updated: 22 Mar 2012
  • views: 6978
videos
http://successcoach.chery-schmidt.ws/introducing-our-wealth-builders-team/ Are You Born With Customer Service Skills? Series #2 All Interactions With Our Customers Is Customer Service Anything you do.... It is your ability to provide customer service the way they want and expect it. So Treat everyone with the respect and individuality, make them feel welcome and important. Treat your customers right and they will come back, make it memorable, make them comfortable. Some Idea's: Always greet them with a Smile, making yourself presentable/ well groomed, make eye contact when speaking with a customer. (This projects confidence) Have a Great Attitude, don't be Grumpy. Be a Great listener and show interest in what they are saying, to be knowledgeable about what is going on with your business. Remember to always thank them for their time and invite them to take advantage of a special offer that you may have, (a free report, a webinar, you have to have an offer of some kind to draw their attention to. Leave them with a Great Impression!! Perhaps it is just your smile! Make them remember you as their #1 choice to come to for answers and solutions to their problems. Do not ever argue with your customer, listen to them, actually pay attention to what they are saying, talk nicely, probe and invite idea's to get them talking. There are Good, Bad and Excellent Service Good Service- when the customer gets treatment that meets their expectations Bad Service- when a customer gets treatment less than they expected Excellent Service-when a customer gets more than they expected. Let's meet their expectations, understand their needs and wants, be a good listener, make them feel comfortable and important, lets exceed their expectations. The best marketing is word of mouth. Be the yes person, give them what they want. If they complain, show them that you care, find out the cause of their frustration. Make sure they are in a better mood before you let them go. I have been in the Customer Service Industry My Whole Life, and I would Love to work with you personally. Since I started working from home I have been using all of these skills that I have been teaching and it has helped to attract wonderful people into my life everyday. I am committed to helping as many people as I can to achieve their amazing potential inside of them. If you would like to learn how I love what I do & do what I love I would love to share my secrets with you. Click the link and I will see you there, I am looking forward to a long wonderful friend ship. http://successcoach.chery-schmidt.ws/introducing-our-wealth-builders-team/ Chery Schmidt Internet Marketing Coach Home Business Mentor "customer service skills" "customer service training" "Online entrepreneur" "Chery Schmidt" "providing good customer service"
https://wn.com/Customer_Service_Skills_Series_2_Interacting_With_Customers
Selling Skills and customer interaction

Selling Skills and customer interaction

  • Order:
  • Duration: 6:53
  • Updated: 31 Jan 2015
  • views: 90
videos
https://wn.com/Selling_Skills_And_Customer_Interaction
What is Customer Interaction Management Software?

What is Customer Interaction Management Software?

  • Order:
  • Duration: 2:35
  • Updated: 02 May 2017
  • views: 23
videos
Companies that sell to other businesses interact with customers using a variety of channels and applications, and require an employee’s involvement at each point of contact. But when these interactions are constantly taking place on non-integrated applications, valuable customer data will inevitably be lost or scattered and is not able to be leveraged by their personnel. Solutions like CRM and E-Commerce are designed to help optimize interactions, but are designed to be stand-alone products used by one specific audience (CRM by employees; E-Commerce by customers). Further, the lack of integration between these applications and ERP systems creates even more avenues for interaction data to be scattered or lost. Customer Interaction Management (CIM) Software is a single, connected platform that captures and stores all customer interactions. It provides an all-in-one tool for customers to self-service as they choose, employees to interact more efficiently, managers to track performance, and a seamless integration between all business applications.
https://wn.com/What_Is_Customer_Interaction_Management_Software
#LoveCustomer: Accenture Digital Customer Interaction Services

#LoveCustomer: Accenture Digital Customer Interaction Services

  • Order:
  • Duration: 2:47
  • Updated: 11 Aug 2015
  • views: 4315
videos
Accenture Digital Customer Interaction Services help communications companies radically improve sales conversion rates and reduce costs while establishing hyper-relevant and personalized customer relationships.
https://wn.com/Lovecustomer_Accenture_Digital_Customer_Interaction_Services
A Film on Customer Interaction Analytics

A Film on Customer Interaction Analytics

  • Order:
  • Duration: 2:43
  • Updated: 29 Sep 2014
  • views: 343
videos
A short video on the basic of Customer Interaction and the solutions provided across through the customer journey.
https://wn.com/A_Film_On_Customer_Interaction_Analytics
Digital Customer Experience with Odigo and Pega

Digital Customer Experience with Odigo and Pega

  • Order:
  • Duration: 3:14
  • Updated: 25 Nov 2014
  • views: 1120
videos
Capgemini’s Customer Interaction Efficiency (CIE) unifies your front and back-office operations under one 360°, customer-centric omni-channel platform for better customer and agent experiences. CIE delivers operational efficiency to your customer service and marketing to win, serve and retain customers across every channel and device.
https://wn.com/Digital_Customer_Experience_With_Odigo_And_Pega
Customer Interaction Management at Work in the Retail Space

Customer Interaction Management at Work in the Retail Space

  • Order:
  • Duration: 5:41
  • Updated: 29 Aug 2013
  • views: 1613
videos
Marketers strive for a consistent customer experience, best achieved through data-driven marketing. By developing a single view of the customer and analyzing data from their interactions, you can operationalize insights to drive sales and reduce costs. Customer Interaction Manager enables data-driven marketing -- allowing you to reach your customer in real-time with the right message, via the right channel, for the optimal customer experience. For more information: http://www.aprimo.com/Solutions/Multi_Channel_Campaign_Management/
https://wn.com/Customer_Interaction_Management_At_Work_In_The_Retail_Space
Customer Interaction Manager - Powering the user experience

Customer Interaction Manager - Powering the user experience

  • Order:
  • Duration: 5:43
  • Updated: 23 Oct 2013
  • views: 578
videos
Predictive Modeling, Transactional Email, and Integrated inbound and outbound lead management in a single UI all come together to power a better user eperience through TeradataApps' Customer Interaction Manager - the hub for lead management
https://wn.com/Customer_Interaction_Manager_Powering_The_User_Experience
Improving Customer Engagement with Every Customer Interaction

Improving Customer Engagement with Every Customer Interaction

  • Order:
  • Duration: 8:35
  • Updated: 07 Mar 2016
  • views: 63
videos
How to improve customer engagement with every customer interaction and ensuring that every interaction always compliments and never contradicts previous interactions. Gain insights into what customer interactions lead to the most desirable business outcomes for you organisation.
https://wn.com/Improving_Customer_Engagement_With_Every_Customer_Interaction
Customer Interaction Service (CIS)

Customer Interaction Service (CIS)

  • Order:
  • Duration: 2:42
  • Updated: 06 Jan 2017
  • views: 116
videos
https://www.capgemini.com/business-services Data-based assessment and benchmark of Omni-channel Customer Service performance
https://wn.com/Customer_Interaction_Service_(Cis)
Iconic Group Customer Interaction

Iconic Group Customer Interaction

  • Order:
  • Duration: 1:32
  • Updated: 23 Jan 2016
  • views: 31
videos
Iconic Group ofrece como parte de sus servicios, un sistema multicanal de gestión de contactos que le permitirá crear y mantener una visión clara del perfil e historial de cada cliente, registrando automáticamente todos los contactos independientemente del canal que se utilice o del tiempo transcurrido entre cada interacción. Mayor información solicítela a contacto@iconicgroup.com.mx.
https://wn.com/Iconic_Group_Customer_Interaction
Awesome Reality - The future of customer interaction

Awesome Reality - The future of customer interaction

  • Order:
  • Duration: 1:01
  • Updated: 10 Jan 2012
  • views: 718
videos
Lear more at http://www.fighissimo.com/reality Would you like to substantially increase your customer's interaction? Say hello to "Awesome Reality". From sports training to shopping, Awesome Reality transports your customer into the ideal consumption of your products. Using affordable bi-focal infrared cameras we precisely track and interpret human actions, to place your products on and around your customer! Developed in cooperation with ETH, the Swiss Federal Institute of Technology, "Awesome Reality" operates on computer vision technology to replace user environments, allow for interaction between the user and surrounding items, and track and train user actions. Learn more at fighissmo.com/reality and contact us today to set up your business tailored awesome reality.
https://wn.com/Awesome_Reality_The_Future_Of_Customer_Interaction
Smarter Marketing: Making Customer Interaction Easy

Smarter Marketing: Making Customer Interaction Easy

  • Order:
  • Duration: 1:27
  • Updated: 24 Jul 2012
  • views: 1347
videos
At the IBM CMO CIO Leadership Exchange in New York, Seth Farbman, Global CMO of The Gap, Inc., discussed how today's technology is making it easy and seamless for customers to interact with their favorite brands. To learn more about Smarter Marketing, visit http://www.ibm.com/smartermarketing
https://wn.com/Smarter_Marketing_Making_Customer_Interaction_Easy
×