• 4 Stages Of Customer Interaction -Guerrilla Marketing Whiteboard Scribe Video -Coach Maurice W Evans

    Business Coach Maurice W. Evans explains the 4 Stages of Customer Interaction with this Whiteboard/Scribe-style Video. The Four Stages are: 1. Stranger 2. Looker 3. Buyer 4. Promoter Maurice W. Evans Author, Speaker, Coach, Trainer Viral Marketing Expert Certified Guerrilla Marketing Trainer (Jay Conrad Levinson) Certified Leadership Trainer (John C. Maxwell) http://www.iGROWyourBiz.com Toll Free: 1-800-691-2WIN Whiteboard Scribe Video Created by: http://www.GuaranteedViral.com

    published: 20 Dec 2012
  • Meaningful Customer Interactions Lead to Better Customer Experiences

    SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.

    published: 06 Jan 2015
  • CUSTOMER INTERACTION SERVICE

    Capgemini launches Customer Interaction Service, a solution of quantitative assessment and benchmark of omnichannel Customer Service performance based on your customers’ omnichannel interactions data Une solution pour diagnostiquer et benchmarker la performance de votre service client sur la base de vos données d’interactions omnicanales

    published: 04 Nov 2016
  • What is Customer Interaction Management (CIM) Software?

    Companies that sell to other businesses interact with customers using a variety of channels and applications, and require an employee’s involvement at each point of contact. But when these interactions are constantly taking place on non-integrated applications, valuable customer data will inevitably be lost or scattered and is not able to be leveraged by their personnel. Solutions like CRM and E-Commerce are designed to help optimize interactions, but are designed to be stand-alone products used by one specific audience (CRM by employees; E-Commerce by customers). Further, the lack of integration between these applications and ERP systems creates even more avenues for interaction data to be scattered or lost. Customer Interaction Management (CIM) Software is a single, connected platform ...

    published: 02 May 2017
  • Selling Skills and customer interaction

    published: 31 Jan 2015
  • A Film on Customer Interaction Analytics

    A short video on the basic of Customer Interaction and the solutions provided across through the customer journey.

    published: 29 Sep 2014
  • Customer Service Skills Series #2 Interacting With Customers

    http://successcoach.chery-schmidt.ws/introducing-our-wealth-builders-team/ Are You Born With Customer Service Skills? Series #2 All Interactions With Our Customers Is Customer Service Anything you do.... It is your ability to provide customer service the way they want and expect it. So Treat everyone with the respect and individuality, make them feel welcome and important. Treat your customers right and they will come back, make it memorable, make them comfortable. Some Idea's: Always greet them with a Smile, making yourself presentable/ well groomed, make eye contact when speaking with a customer. (This projects confidence) Have a Great Attitude, don't be Grumpy. Be a Great listener and show interest in what they are saying, to be knowledgeable about what is going on with your busines...

    published: 22 Mar 2012
  • Douglas Merrill on Good Customer Interaction

    Learn more about Douglas Merrill: http://www.thelavinagency.com/speaker-douglas-merrill.html Recorded summer 2012. The Lavin Agency Toronto | New York info@thelavinagency.com 1-800-265-4870

    published: 26 Jul 2012
  • Awesome Reality - The future of customer interaction

    Lear more at http://www.fighissimo.com/reality Would you like to substantially increase your customer's interaction? Say hello to "Awesome Reality". From sports training to shopping, Awesome Reality transports your customer into the ideal consumption of your products. Using affordable bi-focal infrared cameras we precisely track and interpret human actions, to place your products on and around your customer! Developed in cooperation with ETH, the Swiss Federal Institute of Technology, "Awesome Reality" operates on computer vision technology to replace user environments, allow for interaction between the user and surrounding items, and track and train user actions. Learn more at fighissmo.com/reality and contact us today to set up your business tailored awesome reality.

    published: 10 Jan 2012
  • Improving Customer Engagement with Every Customer Interaction

    How to improve customer engagement with every customer interaction and ensuring that every interaction always compliments and never contradicts previous interactions. Gain insights into what customer interactions lead to the most desirable business outcomes for you organisation.

    published: 07 Mar 2016
  • Join the Customer Interaction Centre team at SAP Galway

    Here's an inside look at the Customer Interaction Centre (CIC) at our office in Galway, Ireland. https://www.sap.com/about/careers/who-we-are/locations/dublin-galway.html

    published: 03 Feb 2017
  • Make Every Customer Interaction Amazing - Provide a Unique Experience

    Go to http://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. A friend of mine went to the airport rental car agency and had a chance to upgrade to a Tesla. He had never driven a Tesla so he was happy to pay the upcharge to have the experience. If you’ve ever rented a car at the airport, you typically are stopped at a gated exit where the car rental employee looks over the paperwork, checks your driver’s license and sends you on your way. One of the questions they will typically ask is, “Would you like the fuel option?” That allows you the convenience of paying for a tank of gas so you don’t have to worry about filling before returning the car. At the gate, the attendant went through the typical routine and then ask...

    published: 12 Oct 2017
  • Smarter Marketing: Making Customer Interaction Easy

    At the IBM CMO CIO Leadership Exchange in New York, Seth Farbman, Global CMO of The Gap, Inc., discussed how today's technology is making it easy and seamless for customers to interact with their favorite brands. To learn more about Smarter Marketing, visit http://www.ibm.com/smartermarketing

    published: 24 Jul 2012
  • Customer Interaction Management at Work in the Retail Space

    Marketers strive for a consistent customer experience, best achieved through data-driven marketing. By developing a single view of the customer and analyzing data from their interactions, you can operationalize insights to drive sales and reduce costs. Customer Interaction Manager enables data-driven marketing -- allowing you to reach your customer in real-time with the right message, via the right channel, for the optimal customer experience. For more information: http://www.aprimo.com/Solutions/Multi_Channel_Campaign_Management/

    published: 29 Aug 2013
  • #LoveCustomer: Accenture Digital Customer Interaction Services

    Accenture Digital Customer Interaction Services help communications companies radically improve sales conversion rates and reduce costs while establishing hyper-relevant and personalized customer relationships.

    published: 11 Aug 2015
  • Odigo Customer Interaction Hub

    Animation to promote a new release of Odigo.

    published: 02 Nov 2017
  • Customer Interaction Center

    Customer Interaction Center from Interactive Intelligence

    published: 19 Dec 2013
  • Customer Interaction Service (CIS)

    https://www.capgemini.com/business-services Data-based assessment and benchmark of Omni-channel Customer Service performance

    published: 06 Jan 2017
  • Customer Interaction Analysis

    Have you ever wanted to know what is happening when customers interact with you business over the phone? Now you can!

    published: 17 Nov 2016
  • Visionary approach to a Unified Customer Interaction Strategy!

    Regardless of the channel, every customer interaction should be Speedy, Accurate, Empathetic and Effective. Consumers may switch channels, but they don’t want to start over, or repeat information and they expect you to remember them when they come back to buy, make a change or trouble shoot. Understanding your customers’ journey is critical. HGS’ customer interaction services http://bit.ly/1HXXcv5 can help you in unifying customer engagement across the household and empowering service over any device.

    published: 25 Aug 2015
  • When messaging becomes your dominant customer interaction channel

    Keynote of Davy Kestens, CEO of Sparkcentral, at CIOCITY 17 0:25 - The hyper-connected, hyper-mobile and hyper-impatient customer 2:05 - How will you deliver a truly effortless digital customer experience for the next 5 to 10 years? 4:30 - Effortless customer experiences at scale and convenience as the new loyalty driver 5:40 - The gap between the way people communicate with each other and the way brands expect customers to communicate with them 7:50 - When messaging becomes the most dominant interaction channel 9:14 - The path toward effortless service 9:53 - Step 1 of the path toward effortless service 10:51 - Step 2 of the path toward effortless service 12:21 - Step 3 of the path toward effortless service 13:32 - Step 4 of the path toward effortless service 15:25 - Step 5 of the path ...

    published: 18 Jul 2017
  • Auto Detailing Tips: problem solving, customer interaction, detailing hacks

    During this episode of auto detailing tips, Darren is debadging this Lexus RX model and comes upon a unique challenge. The customer wanted to debadge his Lexus, but Darren actually wet sands the emblem for a quicker and better finished product where he also uses the Flex rotary polisher as his go-to car buffer in the moment. As most of you know; Darren loves a challenge and discusses the battle of finding the winning balance of effort, results, and efficiency in not only staying profitable, but creating a win/win between his customers and himself. He also interacts with the actual customer to bring you up close and personal to his professional detail business in how he deals with customers and managing expectations and developing trust as a professional detailer. See links below to help...

    published: 20 Jul 2017
  • BASICS OF CUSTOMER INTERACTION PART 1

    https://www.youtube.com/watch?v=cvcyBjsOLGM&t=33s Session was begun with a question what is customer for us? who is customer? What is customer? I received traditional and repetitive answers, seriously speaking, I expected the sames answers. For your information the answers of asked are, Customer is the most valuable asset of for business, without customer you are worthless. On the other hand, customer doesn't buy products, they buy services. Great services come from following factors, 1. Urgency 2. Friendly behaviour 3. Passion 4. Integrity 5. Growth mindset and so on. Customer interaction is a topic which help organisation to repeat the purchases, seriously speaking, they don't repeat just because your ambiance and product is great, they repeat because your services are excellent. Th...

    published: 13 Nov 2017
  • World Class Customer Interaction

    This session will demonstrate the possibilities of how a financial services organisation can innovate and improve the customer interaction and engagement across the channels and business lines. We will cover key learning from Asian, European and US FSI’s who are leading the way in driving greater customer outcomes. Through the use of real-world examples, we will also take a long term view on where this will lead and discuss how this could increase the competitive advantage of our customers.

    published: 13 Sep 2016
  • Customer Interaction

    published: 17 Mar 2017
  • Customer Interaction

    published: 01 Feb 2017
  • Customer Interaction

    published: 17 Oct 2016
  • Customers Interaction

    published: 06 Dec 2015
  • Customer Interactions

    published: 23 Aug 2013
developed with YouTube
4 Stages Of Customer Interaction -Guerrilla Marketing Whiteboard Scribe Video -Coach Maurice W Evans

4 Stages Of Customer Interaction -Guerrilla Marketing Whiteboard Scribe Video -Coach Maurice W Evans

  • Order:
  • Duration: 19:25
  • Updated: 20 Dec 2012
  • views: 3781
videos
Business Coach Maurice W. Evans explains the 4 Stages of Customer Interaction with this Whiteboard/Scribe-style Video. The Four Stages are: 1. Stranger 2. Looker 3. Buyer 4. Promoter Maurice W. Evans Author, Speaker, Coach, Trainer Viral Marketing Expert Certified Guerrilla Marketing Trainer (Jay Conrad Levinson) Certified Leadership Trainer (John C. Maxwell) http://www.iGROWyourBiz.com Toll Free: 1-800-691-2WIN Whiteboard Scribe Video Created by: http://www.GuaranteedViral.com
https://wn.com/4_Stages_Of_Customer_Interaction_Guerrilla_Marketing_Whiteboard_Scribe_Video_Coach_Maurice_W_Evans
Meaningful Customer Interactions Lead to Better Customer Experiences

Meaningful Customer Interactions Lead to Better Customer Experiences

  • Order:
  • Duration: 2:25
  • Updated: 06 Jan 2015
  • views: 1927
videos
SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.
https://wn.com/Meaningful_Customer_Interactions_Lead_To_Better_Customer_Experiences
CUSTOMER INTERACTION SERVICE

CUSTOMER INTERACTION SERVICE

  • Order:
  • Duration: 2:27
  • Updated: 04 Nov 2016
  • views: 1773
videos
Capgemini launches Customer Interaction Service, a solution of quantitative assessment and benchmark of omnichannel Customer Service performance based on your customers’ omnichannel interactions data Une solution pour diagnostiquer et benchmarker la performance de votre service client sur la base de vos données d’interactions omnicanales
https://wn.com/Customer_Interaction_Service
What is Customer Interaction Management (CIM) Software?

What is Customer Interaction Management (CIM) Software?

  • Order:
  • Duration: 2:35
  • Updated: 02 May 2017
  • views: 56461
videos
Companies that sell to other businesses interact with customers using a variety of channels and applications, and require an employee’s involvement at each point of contact. But when these interactions are constantly taking place on non-integrated applications, valuable customer data will inevitably be lost or scattered and is not able to be leveraged by their personnel. Solutions like CRM and E-Commerce are designed to help optimize interactions, but are designed to be stand-alone products used by one specific audience (CRM by employees; E-Commerce by customers). Further, the lack of integration between these applications and ERP systems creates even more avenues for interaction data to be scattered or lost. Customer Interaction Management (CIM) Software is a single, connected platform that captures and stores all customer interactions. It provides an all-in-one tool for customers to self-service as they choose, employees to interact more efficiently, managers to track performance, and a seamless integration between all business applications.
https://wn.com/What_Is_Customer_Interaction_Management_(Cim)_Software
Selling Skills and customer interaction

Selling Skills and customer interaction

  • Order:
  • Duration: 6:53
  • Updated: 31 Jan 2015
  • views: 216
videos
https://wn.com/Selling_Skills_And_Customer_Interaction
A Film on Customer Interaction Analytics

A Film on Customer Interaction Analytics

  • Order:
  • Duration: 2:43
  • Updated: 29 Sep 2014
  • views: 392
videos
A short video on the basic of Customer Interaction and the solutions provided across through the customer journey.
https://wn.com/A_Film_On_Customer_Interaction_Analytics
Customer Service Skills Series #2 Interacting With Customers

Customer Service Skills Series #2 Interacting With Customers

  • Order:
  • Duration: 4:20
  • Updated: 22 Mar 2012
  • views: 7820
videos
http://successcoach.chery-schmidt.ws/introducing-our-wealth-builders-team/ Are You Born With Customer Service Skills? Series #2 All Interactions With Our Customers Is Customer Service Anything you do.... It is your ability to provide customer service the way they want and expect it. So Treat everyone with the respect and individuality, make them feel welcome and important. Treat your customers right and they will come back, make it memorable, make them comfortable. Some Idea's: Always greet them with a Smile, making yourself presentable/ well groomed, make eye contact when speaking with a customer. (This projects confidence) Have a Great Attitude, don't be Grumpy. Be a Great listener and show interest in what they are saying, to be knowledgeable about what is going on with your business. Remember to always thank them for their time and invite them to take advantage of a special offer that you may have, (a free report, a webinar, you have to have an offer of some kind to draw their attention to. Leave them with a Great Impression!! Perhaps it is just your smile! Make them remember you as their #1 choice to come to for answers and solutions to their problems. Do not ever argue with your customer, listen to them, actually pay attention to what they are saying, talk nicely, probe and invite idea's to get them talking. There are Good, Bad and Excellent Service Good Service- when the customer gets treatment that meets their expectations Bad Service- when a customer gets treatment less than they expected Excellent Service-when a customer gets more than they expected. Let's meet their expectations, understand their needs and wants, be a good listener, make them feel comfortable and important, lets exceed their expectations. The best marketing is word of mouth. Be the yes person, give them what they want. If they complain, show them that you care, find out the cause of their frustration. Make sure they are in a better mood before you let them go. I have been in the Customer Service Industry My Whole Life, and I would Love to work with you personally. Since I started working from home I have been using all of these skills that I have been teaching and it has helped to attract wonderful people into my life everyday. I am committed to helping as many people as I can to achieve their amazing potential inside of them. If you would like to learn how I love what I do & do what I love I would love to share my secrets with you. Click the link and I will see you there, I am looking forward to a long wonderful friend ship. http://successcoach.chery-schmidt.ws/introducing-our-wealth-builders-team/ Chery Schmidt Internet Marketing Coach Home Business Mentor "customer service skills" "customer service training" "Online entrepreneur" "Chery Schmidt" "providing good customer service"
https://wn.com/Customer_Service_Skills_Series_2_Interacting_With_Customers
Douglas Merrill on Good Customer Interaction

Douglas Merrill on Good Customer Interaction

  • Order:
  • Duration: 3:51
  • Updated: 26 Jul 2012
  • views: 414
videos
Learn more about Douglas Merrill: http://www.thelavinagency.com/speaker-douglas-merrill.html Recorded summer 2012. The Lavin Agency Toronto | New York info@thelavinagency.com 1-800-265-4870
https://wn.com/Douglas_Merrill_On_Good_Customer_Interaction
Awesome Reality - The future of customer interaction

Awesome Reality - The future of customer interaction

  • Order:
  • Duration: 1:01
  • Updated: 10 Jan 2012
  • views: 747
videos
Lear more at http://www.fighissimo.com/reality Would you like to substantially increase your customer's interaction? Say hello to "Awesome Reality". From sports training to shopping, Awesome Reality transports your customer into the ideal consumption of your products. Using affordable bi-focal infrared cameras we precisely track and interpret human actions, to place your products on and around your customer! Developed in cooperation with ETH, the Swiss Federal Institute of Technology, "Awesome Reality" operates on computer vision technology to replace user environments, allow for interaction between the user and surrounding items, and track and train user actions. Learn more at fighissmo.com/reality and contact us today to set up your business tailored awesome reality.
https://wn.com/Awesome_Reality_The_Future_Of_Customer_Interaction
Improving Customer Engagement with Every Customer Interaction

Improving Customer Engagement with Every Customer Interaction

  • Order:
  • Duration: 8:35
  • Updated: 07 Mar 2016
  • views: 82
videos
How to improve customer engagement with every customer interaction and ensuring that every interaction always compliments and never contradicts previous interactions. Gain insights into what customer interactions lead to the most desirable business outcomes for you organisation.
https://wn.com/Improving_Customer_Engagement_With_Every_Customer_Interaction
Join the Customer Interaction Centre team at SAP Galway

Join the Customer Interaction Centre team at SAP Galway

  • Order:
  • Duration: 3:01
  • Updated: 03 Feb 2017
  • views: 802
videos
Here's an inside look at the Customer Interaction Centre (CIC) at our office in Galway, Ireland. https://www.sap.com/about/careers/who-we-are/locations/dublin-galway.html
https://wn.com/Join_The_Customer_Interaction_Centre_Team_At_Sap_Galway
Make Every Customer Interaction Amazing - Provide a Unique Experience

Make Every Customer Interaction Amazing - Provide a Unique Experience

  • Order:
  • Duration: 3:48
  • Updated: 12 Oct 2017
  • views: 302
videos
Go to http://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. A friend of mine went to the airport rental car agency and had a chance to upgrade to a Tesla. He had never driven a Tesla so he was happy to pay the upcharge to have the experience. If you’ve ever rented a car at the airport, you typically are stopped at a gated exit where the car rental employee looks over the paperwork, checks your driver’s license and sends you on your way. One of the questions they will typically ask is, “Would you like the fuel option?” That allows you the convenience of paying for a tank of gas so you don’t have to worry about filling before returning the car. At the gate, the attendant went through the typical routine and then asked the routine question, “Would you like the fuel option?” My friend thought was funny and started laughing. A Tesla is an electric car. No fuel necessary to run this amazing four-wheeled piece of technology. The attendant wasn’t sure what was funny, then he realized what he’d asked and was embarrassed. A similar experience happened to me at McDonald’s. I just love those fries! It was quite some time ago, but I’ll never forget the day I ordered a chicken sandwich with fries. After I told the nice woman behind the counter what I wanted, she asked me, “Would you like fries with that?” My response was, “Do you mean another order of fries, or did you mean to ask me if I’d like a hot apple pie with that chicken sandwich and fries?” I smiled at her. At first, she blushed with embarrassment and then laughed. And, by the way, I added the apple pie to my order, which I love almost as much as the fries. And, that is what brings us to the point. Both the gate attendant at the rental car agency and my new friend at McDonalds were just going through the motions. This is easy to do when it’s late in the day and fatigue is setting in. But, the best people stay alert and focused. They recognize that their customers are unique individuals and do their best to give them the unique experience they deserve. One way to avoid the “just going through the motions” syndrome is to individualize each interaction you have with a customer. After you greet the customer come up with something specific to say to them. For example, a customer in a store might be wearing a baseball hat from their favorite team. Break the ice by making a comment about the team. Or, perhaps you’re talking with someone on the phone. Ask her where she is calling from. The goal is to break the monotony of the routine. That creates a unique conversation with each customer, allowing you to stay away from routine and monotony. Every interaction you have counts. Never make a customer feel as if they are anything less than special and unique. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com)
https://wn.com/Make_Every_Customer_Interaction_Amazing_Provide_A_Unique_Experience
Smarter Marketing: Making Customer Interaction Easy

Smarter Marketing: Making Customer Interaction Easy

  • Order:
  • Duration: 1:27
  • Updated: 24 Jul 2012
  • views: 1373
videos
At the IBM CMO CIO Leadership Exchange in New York, Seth Farbman, Global CMO of The Gap, Inc., discussed how today's technology is making it easy and seamless for customers to interact with their favorite brands. To learn more about Smarter Marketing, visit http://www.ibm.com/smartermarketing
https://wn.com/Smarter_Marketing_Making_Customer_Interaction_Easy
Customer Interaction Management at Work in the Retail Space

Customer Interaction Management at Work in the Retail Space

  • Order:
  • Duration: 5:41
  • Updated: 29 Aug 2013
  • views: 1815
videos
Marketers strive for a consistent customer experience, best achieved through data-driven marketing. By developing a single view of the customer and analyzing data from their interactions, you can operationalize insights to drive sales and reduce costs. Customer Interaction Manager enables data-driven marketing -- allowing you to reach your customer in real-time with the right message, via the right channel, for the optimal customer experience. For more information: http://www.aprimo.com/Solutions/Multi_Channel_Campaign_Management/
https://wn.com/Customer_Interaction_Management_At_Work_In_The_Retail_Space
#LoveCustomer: Accenture Digital Customer Interaction Services

#LoveCustomer: Accenture Digital Customer Interaction Services

  • Order:
  • Duration: 2:47
  • Updated: 11 Aug 2015
  • views: 7194
videos
Accenture Digital Customer Interaction Services help communications companies radically improve sales conversion rates and reduce costs while establishing hyper-relevant and personalized customer relationships.
https://wn.com/Lovecustomer_Accenture_Digital_Customer_Interaction_Services
Odigo Customer Interaction Hub

Odigo Customer Interaction Hub

  • Order:
  • Duration: 2:48
  • Updated: 02 Nov 2017
  • views: 407
videos
Animation to promote a new release of Odigo.
https://wn.com/Odigo_Customer_Interaction_Hub
Customer Interaction Center

Customer Interaction Center

  • Order:
  • Duration: 8:18
  • Updated: 19 Dec 2013
  • views: 2431
videos https://wn.com/Customer_Interaction_Center
Customer Interaction Service (CIS)

Customer Interaction Service (CIS)

  • Order:
  • Duration: 2:42
  • Updated: 06 Jan 2017
  • views: 183
videos
https://www.capgemini.com/business-services Data-based assessment and benchmark of Omni-channel Customer Service performance
https://wn.com/Customer_Interaction_Service_(Cis)
Customer Interaction Analysis

Customer Interaction Analysis

  • Order:
  • Duration: 0:56
  • Updated: 17 Nov 2016
  • views: 5446
videos
Have you ever wanted to know what is happening when customers interact with you business over the phone? Now you can!
https://wn.com/Customer_Interaction_Analysis
Visionary approach to a Unified Customer Interaction Strategy!

Visionary approach to a Unified Customer Interaction Strategy!

  • Order:
  • Duration: 3:06
  • Updated: 25 Aug 2015
  • views: 2634
videos
Regardless of the channel, every customer interaction should be Speedy, Accurate, Empathetic and Effective. Consumers may switch channels, but they don’t want to start over, or repeat information and they expect you to remember them when they come back to buy, make a change or trouble shoot. Understanding your customers’ journey is critical. HGS’ customer interaction services http://bit.ly/1HXXcv5 can help you in unifying customer engagement across the household and empowering service over any device.
https://wn.com/Visionary_Approach_To_A_Unified_Customer_Interaction_Strategy
When messaging becomes your dominant customer interaction channel

When messaging becomes your dominant customer interaction channel

  • Order:
  • Duration: 17:25
  • Updated: 18 Jul 2017
  • views: 114
videos
Keynote of Davy Kestens, CEO of Sparkcentral, at CIOCITY 17 0:25 - The hyper-connected, hyper-mobile and hyper-impatient customer 2:05 - How will you deliver a truly effortless digital customer experience for the next 5 to 10 years? 4:30 - Effortless customer experiences at scale and convenience as the new loyalty driver 5:40 - The gap between the way people communicate with each other and the way brands expect customers to communicate with them 7:50 - When messaging becomes the most dominant interaction channel 9:14 - The path toward effortless service 9:53 - Step 1 of the path toward effortless service 10:51 - Step 2 of the path toward effortless service 12:21 - Step 3 of the path toward effortless service 13:32 - Step 4 of the path toward effortless service 15:25 - Step 5 of the path toward effortless service
https://wn.com/When_Messaging_Becomes_Your_Dominant_Customer_Interaction_Channel
Auto Detailing Tips: problem solving, customer interaction, detailing hacks

Auto Detailing Tips: problem solving, customer interaction, detailing hacks

  • Order:
  • Duration: 26:40
  • Updated: 20 Jul 2017
  • views: 4087
videos
During this episode of auto detailing tips, Darren is debadging this Lexus RX model and comes upon a unique challenge. The customer wanted to debadge his Lexus, but Darren actually wet sands the emblem for a quicker and better finished product where he also uses the Flex rotary polisher as his go-to car buffer in the moment. As most of you know; Darren loves a challenge and discusses the battle of finding the winning balance of effort, results, and efficiency in not only staying profitable, but creating a win/win between his customers and himself. He also interacts with the actual customer to bring you up close and personal to his professional detail business in how he deals with customers and managing expectations and developing trust as a professional detailer. See links below to help support Darren's channel: Rotory Polisher: http://www.best-auto-detailing-tips.com/boat-polisher.html Darren's Picks for Car Polish: http://www.best-auto-detailing-tips.com/best-auto-polish.html Adhesive Remover: http://www.best-auto-detailing-tips.com/car-adhesive-remover.html
https://wn.com/Auto_Detailing_Tips_Problem_Solving,_Customer_Interaction,_Detailing_Hacks
BASICS OF CUSTOMER INTERACTION PART 1

BASICS OF CUSTOMER INTERACTION PART 1

  • Order:
  • Duration: 5:24
  • Updated: 13 Nov 2017
  • views: 196
videos
https://www.youtube.com/watch?v=cvcyBjsOLGM&t=33s Session was begun with a question what is customer for us? who is customer? What is customer? I received traditional and repetitive answers, seriously speaking, I expected the sames answers. For your information the answers of asked are, Customer is the most valuable asset of for business, without customer you are worthless. On the other hand, customer doesn't buy products, they buy services. Great services come from following factors, 1. Urgency 2. Friendly behaviour 3. Passion 4. Integrity 5. Growth mindset and so on. Customer interaction is a topic which help organisation to repeat the purchases, seriously speaking, they don't repeat just because your ambiance and product is great, they repeat because your services are excellent. There are two important sides of interaction which are highly important for organisation to understand, 1. Market & Sell 2. Support & Serve CUSTOMER LIFE CYCLE JOURNEY Salesperson should find or diagnose the need of customer or client at ist stage. Without understanding the needs of customer he would not be able to sell or convey the product message, if he fails to convey the message he may not retain old customers or make new customers. In the second stage, he has to research that how can he fulfill the demands and basic needs of customer? The research will give you very fair idea and accurate data how to interact with customer? In the third stage, help customer in selecting the product by stating him or her the features, benefits and advantages of the product. you can only help if you have very sound knowledge of your product. In the fourth stage, There are lot of chances that customer would purchase product for trial. Once he satisfies what you pitched and the product is exactly upto the mark or above that mark, he will definitely repeat his purchases. In the fifth and sixth stage, he will receive and use that product. In seventh stage, If sales team is smart and good enough they will maintain the trust of customer, as he can repeat his off takings on regular basis. In eight stage, he will recommend to other to buy that product as well.
https://wn.com/Basics_Of_Customer_Interaction_Part_1
World Class Customer Interaction

World Class Customer Interaction

  • Order:
  • Duration: 1:01:30
  • Updated: 13 Sep 2016
  • views: 29
videos
This session will demonstrate the possibilities of how a financial services organisation can innovate and improve the customer interaction and engagement across the channels and business lines. We will cover key learning from Asian, European and US FSI’s who are leading the way in driving greater customer outcomes. Through the use of real-world examples, we will also take a long term view on where this will lead and discuss how this could increase the competitive advantage of our customers.
https://wn.com/World_Class_Customer_Interaction
Customer Interaction

Customer Interaction

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  • Duration: 2:09
  • Updated: 17 Mar 2017
  • views: 12
videos
https://wn.com/Customer_Interaction
Customer Interaction

Customer Interaction

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  • Duration: 10:55
  • Updated: 01 Feb 2017
  • views: 10
videos
https://wn.com/Customer_Interaction
Customer Interaction

Customer Interaction

  • Order:
  • Duration: 0:36
  • Updated: 17 Oct 2016
  • views: 2
videos
https://wn.com/Customer_Interaction
Customers Interaction

Customers Interaction

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  • Duration: 0:29
  • Updated: 06 Dec 2015
  • views: 6
videos
https://wn.com/Customers_Interaction
Customer Interactions

Customer Interactions

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  • Duration: 0:13
  • Updated: 23 Aug 2013
  • views: 129
videos
https://wn.com/Customer_Interactions
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