- published: 20 Dec 2012
- views: 3569
Business Coach Maurice W. Evans explains the 4 Stages of Customer Interaction with this Whiteboard/Scribe-style Video. The Four Stages are: 1. Stranger 2. Looker 3. Buyer 4. Promoter Maurice W. Evans Author, Speaker, Coach, Trainer Viral Marketing Expert Certified Guerrilla Marketing Trainer (Jay Conrad Levinson) Certified Leadership Trainer (John C. Maxwell) http://www.iGROWyourBiz.com Toll Free: 1-800-691-2WIN Whiteboard Scribe Video Created by: http://www.GuaranteedViral.com
SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.
Capgemini launches Customer Interaction Service, a solution of quantitative assessment and benchmark of omnichannel Customer Service performance based on your customers’ omnichannel interactions data Une solution pour diagnostiquer et benchmarker la performance de votre service client sur la base de vos données d’interactions omnicanales
Companies that sell to other businesses interact with customers using a variety of channels and applications, and require an employee’s involvement at each point of contact. But when these interactions are constantly taking place on non-integrated applications, valuable customer data will inevitably be lost or scattered and is not able to be leveraged by their personnel. Solutions like CRM and E-Commerce are designed to help optimize interactions, but are designed to be stand-alone products used by one specific audience (CRM by employees; E-Commerce by customers). Further, the lack of integration between these applications and ERP systems creates even more avenues for interaction data to be scattered or lost. Customer Interaction Management (CIM) Software is a single, connected platform ...
http://successcoach.chery-schmidt.ws/introducing-our-wealth-builders-team/ Are You Born With Customer Service Skills? Series #2 All Interactions With Our Customers Is Customer Service Anything you do.... It is your ability to provide customer service the way they want and expect it. So Treat everyone with the respect and individuality, make them feel welcome and important. Treat your customers right and they will come back, make it memorable, make them comfortable. Some Idea's: Always greet them with a Smile, making yourself presentable/ well groomed, make eye contact when speaking with a customer. (This projects confidence) Have a Great Attitude, don't be Grumpy. Be a Great listener and show interest in what they are saying, to be knowledgeable about what is going on with your busines...
Roles played by:- Abhijeet Bamel=Bank Manager Krishna Yadav=Customer This video represents mock customer and banker interaction which is part of 1st semester. All the aspirant who want to join soon may check it as a part of their reference. It's not perfect one like saving account opening does not take 1 or 2 days it just take hardly 4-5 hours if opened through Tab,but i am sure that this video will surely give u a glimpse so as to how to make video project in 1st semester. Share and like if it really helped you.
At the IBM CMO CIO Leadership Exchange in New York, Seth Farbman, Global CMO of The Gap, Inc., discussed how today's technology is making it easy and seamless for customers to interact with their favorite brands. To learn more about Smarter Marketing, visit http://www.ibm.com/smartermarketing
Learn about the fundamentals of interaction analytics. What it is, why you need it, and Nexidia's approach to it.
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Have you ever wanted to know what is happening when customers interact with you business over the phone? Now you can!
Marketers strive for a consistent customer experience, best achieved through data-driven marketing. By developing a single view of the customer and analyzing data from their interactions, you can operationalize insights to drive sales and reduce costs. Customer Interaction Manager enables data-driven marketing -- allowing you to reach your customer in real-time with the right message, via the right channel, for the optimal customer experience. For more information: http://www.aprimo.com/Solutions/Multi_Channel_Campaign_Management/
How to improve customer engagement with every customer interaction and ensuring that every interaction always compliments and never contradicts previous interactions. Gain insights into what customer interactions lead to the most desirable business outcomes for you organisation.
numero enable customer focussed organisations to deliver exceptional experiences to their customers however they choose to communicate whilst dramatically reducing operational cost. We develop, deliver and support the most advanced multi-channel customer interaction management solutions for the World's leading and forward thinking organisations where the customer experience is truly valued. Through a combination of self-service capabilities, process automation and the streamlining of manual processes, numero dramatically reduces the time and effort associated with handling customer interactions, irrespective of whether they are simple enquiries or complex transactions. For more information visit numeroTV: www.thisisnumero.com/numero-tv The numero multi-channel platform integrat...
http://www.capgemini.com/dcx Capgemini’s Customer Interaction Efficiency (CIE) unifies your front and back-office operations under one 360°, customer-centric omni-channel platform for better customer and agent experiences. CIE delivers operational efficiency to your customer service and marketing to win, serve and retain customers across every channel and device.
Cisco enables insurance providers to help attract customers and retain existing customers in new and exciting ways. Live video and chat support throughout the customer’s journey of interactions with leads to stronger customer relationships, higher close ratios, and positive customer experiences they’ll want to shout about.
Customers want flexibility. They want to choose how to contact you. Serve them better with a blended multichannel solution that delivers great experiences one interaction at a time.